Various Job Vacancies at Guinness Tanzania 2022

Various Job Vacancies at Guinness Tanzania 2022 Guinness is an Irish dry stout that originated in the brewery of Arthur Guinness at St. James’s Gate, Dublin, Ireland, in 1759. It is one of the most successful alcohol brands worldwide, brewed in almost 50 countries, and available in over 120. Sales in 2011 amounted to 850 million litres.

Job Title: Administrative Assistant

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Administration

Administrative Assistant

We are the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, and our brands, in how we perform and how we create shared value.

Purpose of the Role: To provide proficient administrative assistant support to senior leaders in our business. This is a varied and challenging role which requires a high degree of pro-activity, flexibility, initiative and confidentiality.

Job Description

To provide efficient and effective logistical, financial and administrative support and ensure that the corporate office maintains standard Guinness systems and best practices for logistics, finance and administration functions in compliance with corporate policies and procedures. Administrative Assistant roles at Guinness are critical to the smooth running of our business; it is a varied role, with ample opportunities to grow and maximize the impact of the leaders and teams you support. The world of work is changing, and the ways in which you can contribute to the success of the business is also. Getting to grips and understanding the business areas you support will be key, in order to support your leaders, their meetings, projects and the general business environment. Whilst this role is intended to support the Guinness Global Brand Director roles, our teams and leaders constantly evolve and as such, you may be reassigned to support a different leader (or group of leaders) to those originally advertised.

Key Responsibilities

Provides assistance with all administrative and clerical tasks for assigned leaders and staff.
Effective diary management – emphasis on anticipating needs and understanding priorities.
Management/co-ordination of functional specific projects and administration.
Co-ordination of data and preparation of relevant business reports and presentations.
Ensure all Purchase Orders, invoices and expenses are completed in a timely, accurate and compliant manner.
Travel, visa and accommodation management and co-ordination.
Timely management of expenditure via Concur, ensuring a thorough filing and reference system is in place.
Management and organization of internal and external events e.g. conferences, meetings, events.
Meeting space management and bookings.
Produce and distribute correspondence memos, letters, faxes, and forms.
Organize and schedule appointments and meetings.
Answer and direct incoming calls.
Utilize various reporting systems to create cross category and client reporting.
Support other administrative tasks and projects for the team when required; Core administrative skills.
In addition there may be asks from the broader leadership community where there are critical, ad-hoc or set piece meetings that need to be arranged

Competencies and Key Requirements:

Highly organized and self-motivated, with an ability to anticipate, effectively prioritize and progress workload.
Adopt a growth mindset approach to new projects / building new capabilities / in the face of change.
Appetite to learn new tools and technologies to unlock capacity for team and leaders – anticipating needs, utilizing best practice tools and technology to drive effectiveness.
Be creative and proactive in finding solutions to issues faced by the leaders you support and develop and apply an understanding of the function to your work.
Continually demonstrate high standards and accountability in terms of planning, quality and accuracy of work outputs to meet challenging timescales.
Utilize exceptional interpersonal skills to build and sustain excellent relationships across a diverse range of cross–functional networks, face to face and virtually.
Demonstrate a high level of integrity, compliance and confidentiality at all times.
Ability to work well under pressure and meet deadlines.
Willingness to perform a variety of duties/tasks including often going above and beyond the day to day requirements to ensure a smooth running of business activities.
A good problem solver with a positive nature.
Able to forge strong relationships across the administrative community to leverage experience and provide cover as needed
Excellent time management skills and ability to multi-task and prioritize work.

Qualifications & Experience:

Minimum HND, Bachelors, Post graduate qualification or equivalent with at least 3 years administrative experience.
Minimum 3+ year’s administrative experience that includes providing support to a senior leader of an organization.
Participation in an approved accelerated development, fellowship or rotational program may be considered in lieu of experience.
Intermediate to advanced PC software Application skills (Excel, Word, Outlook), required.
Demonstration of high performance in a PA, Administrative Assistant or Team Assistant role.
Experience in Microsoft suite usage and technology and digital savvy, proficient in digital and virtual meeting tools.
Ideally proficient in the relevant functional systems e.g. Workday..

Job Title: Assistant Accountant

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Accounting & Finance

Assistant Accountant

We know that for our business to thrive and for us to realize the corporate ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings. If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process. Feel inspired? Then this may be the opportunity for you.

Job Description

This is a corporate accounting role which includes basic financial accounting and accounts payable duties. The Assistant Accountant responsibilities will include accounts payable management and some general ledger management. You will be reporting to the Finance Manager. If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process. Our mission is to “Immerse our audience into a compelling Guinness Experience”. One of the enablers in achieving this mission is strong financial performance. Critical to success is an excellent understanding of core financial processes and the work required to ensure results reported are complete, accurate and timely. This work includes month-end co-ordination, cash & bank reconciliations, monitoring controls and costs, as well as recording and accurately accounting for annual turnover across corporate Retail Shops, Admissions, Webstore & the general stock.

Top Accountabilities:

Reconciliation of cash to bank and preparation of the monthly bank reconciliation and analysis to be reviewed with the financial accountant.
Daily reconciliations of all POS system transactions to till receipts & to the bank statements; control of all movements of cash in and out of the Guinness Storehouse and general stock cash office; liaise with departmental team leaders in the resolution of till/credit card/IT issues; continuous monitoring and review of cash control procedures.
Support the financial analyst on the training of new users on the purchasing policy or system as required.
Support the financial Analyst on key supplier statement reviews on a monthly basis.
Manage the invoicing process for the business including daily and monthly batch invoicing ensuring accuracy with a right first time approach.
Ensure customer statements are issued on a monthly basis and any queries from customers are followed up and resolved.
Management of the debtors’ ledger including working with sales team to get prompt payment from Customers and managing to a low aged debt percentage on the ledger.
Support the finance analyst on aged debtor monthly analysis.
Support the CARM (internal Audit) and Compliance agenda including support on the annual CARM review preparation.
Act as subject matter expert for your area on rolling out new technology platforms.
Support on testing and implementation of new systems.
Challenge existing ways of working and how new technology can improve these.
Involvement in the Accounts Payable, Accounts Receivable & Staff expenses processing.
Processing of accruals, prepayments and subsequent journals.
Preparation and processing of month end reporting up to the trial balance stage.

Qualifications and Experience Required:

Minimum Diploma or University Degree, with a major in Finance or Accounting.
At least 2 years experience of working in Accounts Administration role in multi-disciplined environment.
Studying towards CPA / CA or willingness to commence.
Strong verbal and written communication skills.
Intermediate computer software skills, including Excel {Vlook ups and pivot tables}.
Strong time management and organizational skills, with the ability to multi-task and prioritize.
Thorough understanding of Cash handling and reconciliation, the accounts receivable process and the accounts payable process.
Highly numerate strong analytical skills.
Basic accounting skills as a minimum.
Attention to detail, accuracy and customer delivery standards.
Problem solving and decision making skills.
Experience with using accounting ERP packages would be advantageous but not essential.
Prioritization and organizational skills.
Strong attention to detail {analytical and numerical}.
Ability to work autonomously and as part of a wider team.
Good communication skills and effective at building relationships internally and externally.

Job Title: Warehouse Coordinator

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Warehousing & Supply Chain

Warehouse Coordinator

Guinness has one simple, but focused mission – to Celebrate Life, Every Day. Everywhere. In order to do this, we are supported by our incredible portfolio of market leading brands, some of which are in your home now. We are a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer! We produce an amazing assortment of over 200 brands – old and new, large and small, global and local – that are enjoyed in more than 180 countries around the world! We are focused on bringing consumers together, giving them opportunities to celebrate life, every day, everywhere.

Purpose of the Role: Supervise and coordinate all activities of warehouse workers, including operational, shipping, personnel, and administrative tasks. Develop, run, and lead a performance oriented team based staff.

Job Description

As an integral member of our Distribution team, you will be responsible for ensuring that our trucks are loaded safely with our award-winning products and our manufacturing teams have the raw materials they need each day for production. With the number one priority of safety at all times, as our Warehouse Coordinator, you will be responsible for helping us to ensure everyone goes home safely every day. The incumbent will Work as part of an integrated team responsible for the efficient operation and maintenance of the warehouse facility.

Top Accountabilities:

Receive, store and dispatch goods across at our manufacturing site and directly to our customers using an array of high-tech equipment including forklifts, high rise crane storage, automatic wrappers and our WMS.
Apply your problem-solving ability to ensure continual continuous improvement of the team and Supply performance.
Lead best practice safety activities, with the continued focus on chain of awareness responsibility.
Manage maintenance and reporting from SAP/warehouse WMS and other integrated computer systems.
Ensure efficient shipping/ production is achieved and standards are met. Optimize safety, quality, production, and cost objectives through employee involvement and team building approach to problem solving.
Communicate production schedules and schedule changes to appropriate departments.
Ensures that Supervisory responsibilities are in accordance with company policy and applicable laws.
Direct the planning and implementation of key initiatives to improve bottling operations.
Ensure all monthly safety and food safety audits are completed on time, all corrective action items are completed, and all bottling workers understand the goals.
Review all production paperwork and ensure all paperwork is filled out accurately and completely.
Assist other departments on material quality, package quality, and other production related issues.
Work with management staff on safety issues, employee concerns, productivity, and quality.
Understand inventory management system and shipping.
Participate in ongoing training as suggested by Management.

Qualifications and Experience Required:

Minimum HND or Degree in Business, Management, Supply Chain, Science or Engineering.
2+ years of supervisory experience in a manufacturing plant; or equivalent combination of education and experience.
In Unionized facilities: Union experience an asset.
Excellent organization skills. Ability to handle multiple priorities, prioritizes effectively, and handles time sensitive tasks.
Ability to coordinate with other departments, as well as all levels of management.
Must be customer oriented, both inside and outside the organization.
Experience within a warehousing environment.
Experience using SAP and Paperless Warehousing or CHEP management would be advantageous.
You will require a basic understanding of Chain of Responsibility.
Intermediate Microsoft Office skills and the ability to adapt to new technologies.
Excellent verbal and written communication skills.
The ability to multitask and prioritize their workload, as well as having excellent interpersonal skills.
A continuous improvement mind-set is highly beneficial for success.
Leadership – Demonstrated capability:
Able to resolve conflict.
Proven leadership and employee engagement skills.

Exhibits outstanding team building; Able to motivate and coach to success.

Job Title: Maintenance & Engineering Manager

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Engineering

Maintenance & Engineering Manager

We are the global leader in beverage alcohol with an outstanding collection of brands including Johnnie Walker, Crown Royal, Buchanan’s whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness!. Our performance ambition is to be one of the best performing, most trusted and respected consumer products companies in the world. We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle. It is central to our purpose to celebrate life, every day, everywhere! Our corporate ambition is to create the best performing; most trusted and respected Consumer Products Company in the world. To achieve this, we need the world’s very best people.

Job Description

The Maintenance and Engineering Manager will provide essential leadership in the areas of production operations, Safety, Plant preventative Maintenance, Asset care and Performance, Manufacturing Excellence, CAPEX Budgeting/Planning and Project Management. This proactive position leads a team of Production Experts in operations and maintenance of the distillery plant to meet targets. The ideal candidate should be capable of innovative thinking, ability to prioritize, balance multiple projects, tasks and interpersonal needs in a multifaceted, changing environment.

Top Accountabilities:

Zero Harm – Drive a culture of safety ownership, with a continuous focus on improving safe work practices. Work to eliminate safety hazards, respond quickly to any safety issues, and ensure continued safe operation.
Effectively lead and develop a diverse, highly engaged team of Production Experts responsible for all aspects of production, preventative and autonomous maintenance as well as driving operational improvements. Strong leadership and communication skills are critical for this role.
Drive a strong engagement platform and develop a sustainable continuous improvement culture.
Deliver business strategy by linking Plant, Team, and Individual performance. Set objectives and performance standards for the Production Experts. Develop and deliver annual team training plans.
Oversee indirect reports and outside contractors. Establish and lead project teams, as required.
Decide type and extent of plant engineering and related programs for accomplishing strategies and objectives of the related Guinness Distillery, Plant.
Remain abreast of changes in distilling, processing and maturing equipment, plant utilities, insurance regulations and government compliance related to plant operations and engineering standards.
Provide guidance and mentorship in process, design, and engineering required for the proper planning, budgeting, design, and implementation of capital projects.
Deliver Key Performance Indicators relating to Best in Class Asset Care.
Support Guinness’s industry leading environmental sustainability initiatives on reducing water, power and steam usage.
Develop and implement Asset Care budgets. Continuously seek improvements or ways to decrease costs to deliver the most efficient operation.
Collaborate with central engineering teams on new capital projects and improvements.
Ensure compliance with Guinness and regulatory requirements e.g., TTB and EPA. Identify business risks and implement vital change to achieve.
Build & use relationships within Guinness supply sites and the broader regional business.
Track standard manufacturing measures, prioritize and plan plant maintenance opportunities.
As a member of the site leadership team, you will be integral in high-level decision-making impacting both short- and long-term business strategy guided by resource availability and functional objectives.

Qualifications and Experience Required:

Bachelor’s Degree in Science, Technical or Engineering (Civil, Industrial, Mechanical, Chemical or Electrical preferred).
5+ years of experience in a maintenance and engineering leadership role.
Experience in managing production and maintenance within manufacturing.
Ability to work in a fast-paced, agile, and flexible environment with changing priorities.
Excellent financial and budgeting experience.
Knowledge of Reliability Maintenance techniques and data analysis, use of applications (Excel, Word, etc.) and business systems such as SAP.
Strong interpersonal and leadership skills and ability to communicate to all levels across the plant
Excellent analytical skills with ability to lead and drive improvements
Customer oriented with good interpersonal relationship skills.
Working knowledge of regulatory and safety requirements.

Leadership – Demonstrated Capability

Able to motivate and coach to success.
Intense sense of ownership.
Proven leadership and employee engagement skills.
Exhibits outstanding team building and communication skills.
Ability to influence, persuade, convince, compromise, build consensus.
Able to resolve conflict.

Job Title: HSE Coordinator

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Health, Safety & Environment {HSE}

HSE Coordinator

We are the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

Job Description

As a health and safety coordinator, you will be working with sites to attain compliance to legislation, Guinness policies, standards and protocols. You will be a liaison with HSE and supports site in dealing with site based regulatory issues. There will also be opportunity to lead work streams that are focused on driving continuous improvement & incident reduction. This role develops and maintains the health & safety management system for site / site business area. You will attend sites health & safety incidents as and when required, Support with H&S Accident & Incident investigations to ensure best practice is followed and that the completion of investigations is within measured time scales. We want our health and safety team to be true partners to our sites so you will also delivers training on health & safety that supports delivery of the health & safety plan.

Top Accountabilities:

Further embed Guinness’s Environmental, Health and Safety programs and procedures in our culture.
Work as part of a hard-working team to deliver brilliant results in EHS.
Ensuring a safe, healthy, zero harm work environment, including compliance with all Guinness safety and environmental policies by all staff, contractors and visitors.
Verify compliance with all Environmental and Occupational Health and Safety regulatory requirements and ensure Guinness meets it environmental targets.
Work towards best in class Water, Energy, and Waste critical metrics and implement Best Practices across the site.
Communicate best in class practices in EHS to other sites.
Be an authority for all EHS incidents that occur, act as a lead or mentor.
Ensure all EHS regulatory reporting is accurate and submitted timely.
Responsible for the site fire protection and security system.
Follow-up of the company’s KPIs in terms of safety, hygiene and the environment.
Embed a strong EHS Culture among the entire site.
Perform inspections, walk-through, and audits to verify that all EHS conditions are being met according to established EHS standards and policies.
Lead the committee and actions related to civil protection within the office and in the company’s distribution centers.
Report incidences of findings on any aspect related to EHS (Potential Risks, Unsafe Acts, Unsafe Conditions, Contaminants, Toxic Substances, etc.) that threaten Safety, Health or the Environment.
Lead and act as an advisor for the correct preparation of investigations of accidents and incidents.

Qualifications and Experience Required:

HND or Bachelors degree in environmental/health Science, Occupational Safety, industrial hygiene or related degree; or equivalent work experience.
Equivalent experience (1-3 years of direct/dedicated safety experience), required.
3+ years related experience in safety or environmental experience required.
In-depth knowledge of environment and or health and safety management systems.
Effective communication, Leadership, Focus on results, Teamwork, Self-taught, Tolerance, Honesty, Pro-activity and dynamism, Quick adaptation to the environment and to changes.
Strong leadership and relationship building skills.
Ability to work independently with minimal direction.
Microsoft Office: Excel, PowerPoint and Outlook.
Excellent verbal and written communication skills.
Health & safety leadership experience and a track record in a food / drink manufacturing environment.
Proven track record in managing health & safety incidents & activities.
Multi site experience within a health and safety environment.
Knowledge of state and federal OSHA regulations and compliance reporting requirements.
Experience in proactive and reactive HSEQ environments.
Proficient computer skills, including Microsoft Office.
Team: Ability to fit into a team a team, develop professional relationships, and fulfill their role without ever creating conflict with others.
Effective communications. Ability to communicate QHSE requirements, actions, and training in front of multiple stakeholders upward and downward in multiple organizations. This role will engage with both managers and blue color workers.

Job Title: Financial Analyst

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Accounting & Finance

Financial Analyst

We are the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Ketel One Vodkas, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, and our brands, in how we perform and how we create shared value. Our performance ambition is to be one of the best performing; most trusted and respected consumer products of premium alcohol drinks in the world. We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle. It is central to our purpose to celebrate life, every day, everywhere!

Job Description

We are looking to add a new member to complement our incredible Finance team where trust and support are in their DNA! We are seeking a Financial Analyst who will be responsible for all corporate accounts payable and accounts receivable end-to-end processes including the supervision of, and providing guidance to, the various accounting clerks in the back-office based in the country. Providing the highest level of customer service to all internal and external stakeholders is paramount. Like our partners, we spend most of our time looking into the future, planning, forecasting and performing scenario analysis to drive transparency and informed decision making. In this role you will gain a deep understanding about what drives product performance, from commercial volume drivers through the value chain to operating profit. You will engage with a wide variety of partners, innovation, supply, procurement, revenue growth management and other finance teams.

Purpose of the Role: To support corporate finance teams to improve financial outcomes by providing financial analysis and decision support, all the while upholding an effective control environment.

Top Accountabilities:

Ensure new suppliers are set up timely, in accordance with regulatory requirements and supplier accounts are set up correctly, invoices are flowing correctly, and payments are being made to terms for all suppliers across all entities.
Ensure all payments are properly approved and invoice coding is reasonable.
Ensure regular AP reconciliations are performed on the larger AP balances.
Assist with the issuance of Purchase Orders to several departmental budget holders.
Provide guidance as required to back-office support team.
Monitor and report on a weekly basis the accounts receivable positions on all customer accounts for the Guinness brand businesses.
Monitor and oversee chase activities for the collection of aged debt across the Guinness businesses.
Ensure all cash allocations are accurately and timely applied for all trade receivables.
Ensure all new customers are set up timely, in accordance with regulatory and corporate requirements and ensure all customer terms are monitored and master data maintained accurately for all customer accounts.
Perform month end close responsibilities including journal entry preparation, supports the reconciliation process.
Prepare financial & statutory reports and oversee the statutory adjustment and transfer pricing process.
Support the decision making process with different financial controlling analysis.
Simplify our reporting and decision-making processes by using digital tools.

Qualifications And Experience Required:

Minimum HND or degree in Finance and Accountancy / Economics / Business.
3-5 years of experience in Finance / Financial Controlling.
Proficient with Microsoft Excel and a wide variety of business applications.
Experience of using Financial Accounting systems highly desirable.
Good communication and business partnering skills with senior stakeholders.
Strong analytical skills, attention to details and commercial savvy.
Organized with strong analytical, attention to detail, problem solving, communication and interpersonal skills.
Ability to prioritize and manage multiple tasks at one time.
Track record of success working in a high volume and complex environment.
Able to work independently once established and “roll up your sleeves” to make things happen.
Ability to learn new financial information systems and data and to work between various IT systems efficiently and accurately.
Experience in a Shared services environment is considered as an advantage.
Confirmed ability to distill out complex business issues, provide logical and clear plans for action.
Strong communication and presentation skills.

Barriers to Success in Role

Inability to connect and build positive relationships.
Lack of understanding of the commercial and Demand agenda within the business.
Inability to demonstrate key leadership qualities
The use of inappropriate language.
Inability to manage people for success.

Job Title: Customer Service Manager

Location: Dar Es Salaam, Tanzania

Company Name: Guinness

Salary Range: Negotiable + Benefits

Job Department: Customer Service, Sales & Marketing

Customer Service Manager

At Guinness, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with e-Commerce at the heart of everything we do, we’re creating our legacy for tomorrow. Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too. We are the world’s leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits and iconic beer brands like Guinness. We believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must. We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So if you get fired up about making a real difference as part of a winning team like we do then we want to hear from you.

Job Description

In the role of the Guinness Manager, Customer Service; you will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including distribution, transportation, production services and scheduling. You will lead customer service departmental operations, towards the vision of a high performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group onsite developing short term tactics and contributing to the brewery strategy over a 5 year time horizon. This position reports to the VP & Plant Manager and works closely with brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers.

Top Accountabilities:

Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply.
Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability.
Leads and supports brewery safety, sustainability, and environmental initiatives.
Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan.
Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service.
Represents the brewery to our distributors and trade customers.
Collaborates and coordinates with external and internal customers to ensure optimal customer service.
Acts as the functional business owner for projects that impact the area of responsibility.
Ensures every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Guinness maintains its position as supplier of choice.
To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction.
Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
Build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Ability to optimally prioritize customer issues and build on customer knowledge when making decisions.
Ability to build great relationships with customers.
Takes full ownership for delivering on promises, speaks up when operational standards are not accomplished.
Act as the main responsible for the tracking and status of each order.
Ensure continuous delivery of customer orders On Time and In Full.

Qualifications and Experience Required:

Minimum Bachelor’s degree in Business Administration, Customer care, Sales/Marketing, Supply chain or relevant field.
Graduate qualification, preferably a master’s degree with an emphasis in related areas such as Customer Service and Attention, Sales, Marketing.
Minimum experience of 5 years in similar positions in Management (preferred).
Possess a proven track record of achievement in a high speed, high volume manufacturing environment.
A motivated leader that can inspire others. Respect your commitments and are able to obtain optimal results from your team through respect and development.
A skilled negotiator focused on the client; your constant curiosity fosters your innovative style and you can equally execute ideas given to you.
Organizational and planning skills to develop customer service policies.
Excellent commercial or business acumen.
Strong Projects management and Presentation skills.
Budget management and cost control skills.
Effective communication skills / interpersonal understanding.
Motivational skills and an ability to supervise and lead a team of customer service assistants.
Knowledge of SAP and Sales Force/CRM tools is a significant advantage.
Ability to build strong working relationships with colleagues as well as internal and external stakeholders.
Good team player
A commitment to improve your customer service skills on an on-going basis. .

Apply Method:

Interested applicants should submit their CV and Cover Letter via the apply form/button or our career email below: human.resources@careers-guinness.com

Only shortlisted applicants are contacted for the competency-based skills assessment and Guinness virtual recruitment interview.

Deadline:

30^th October, 2022