Loan Recovery Officer Job at AXIA HR

·         Produce reports for the management of the organization

·         Remove the names of deceased people from records

·         Follow established federal and state laws on debt recovery

·         Purge debts when fully recovered

·         Initiate steps for debt collection using the most viable means employable

·         Send reports of statements of delinquencies to credit bureau office

·         Record any new commitment to recover debt

·         Initiate repayment plans and new terms of sale for debtors of the organization

·         Collect payments on behalf of the organization

·         Create and keep record of people owing the organization

·         Organize the list according to the magnitude of the debts owed the organization

·         Use available database to track customers or individuals who owe the organization

·         Keep in touch with customers owing the organization

·         Make use of computer to handle skip tracing

·         Ensure accurate record of debtors’ basic information

·         Listen to debtors or customers of the organization to know how to go about the debt

·         Give viable options to debtors of the organization on how to pay up their debts

·         Could offer advice or refer debtors to counselors for proper guidance

·         Analyze and resolve discrepancies

·         Entertain questions and complaints from debtors

·         Create an atmosphere of trust with the debtors to prevent future problems

·         Update accounts and databases regularly for the organization

·         Maintain a high level of confidentiality of the organization with its customers/debtors

·         Could assistant the organization in resorting to legal actions if need be

·         Maintain customer policies and procedures.

·         Critical and analytical thinker.

·         Professionalism.