Job Vacancies at NMB Bank PLC 2022

NMB Bank, is a commercial bank in Tanzania. It is licensed by the Bank of Tanzania, the central bank and national banking regulator.

Job Tittle: Project Manager; Technology Projects (1 Position)

Job Purpose:

To supervise all technology projects and the activities of vendors and suppliers, including developing effective programs to meet operational and legal requirements.

Main Responsibilities:

Define project scope, objectives, approach, controls, acceptance criteria and deliverables that support business goals in collaboration with senior management through organisation of project definition workshops and subsequent production of the project initiation document.
Develop project plans with a comprehensive list of all envisaged activities, milestones, deliverables and their corresponding ownership.
Facilitate definition and approval of business requirements
Facilitate development and approval of business cases
Estimate resources, budget and participants required to achieve project goals and motivate for their allocation
Divide the project into logical work streams and assign ownership to relevant departments
Negotiate with senior and executive management for allocation of relevant resources from their respective departments
Establish relevant project governance and communication structures for all designated projects
Chair the project working committee and act as secretary of the project steering committee for all designated projects
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Liaise with project stakeholders on on-going basis.
Set and continually manage project expectations with team members and other stakeholders.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Manage project risks, issues, dependencies and assumptions by ensuring proper recording, assignment of ownership and timely escalation to appropriate level of management where necessary
Monitor progress against project plan and institute corrective measures in the event of any deviations
Facilitate development of the testing strategy and plan; development of test cases and scenarios and facilitate training of the testing team
Recruit test managers and supervise their work throughout the acceptance testing stage; organise availability of relevant testing resources; Plan and manage all logistics associated with the acceptance testing phase
Facilitate a project closure workshop and ensure lessons learned are identified and used to improve future practices
Develop and agree with relevant stakeholders on appropriate project benefits management framework and subsequently oversee a smooth handover of the framework to the designated benefits manager
Ensure an effective maintenance and support model is established and handed over to those responsible for its operation

Knowledge and Skills:

Understanding of banking processes and business process re-engineering.
Understanding of banking operations.
Experience in implementation of banking systems.
Excellent interpersonal skills; Strong customer service skills.
Ability to work under high pressure environment.
Good verbal, written and presentation skills.
Experience in multi-national cultures and working styles.
Excellent report writing skills
PC literate with excellent working knowledge of all relevant project software.

Qualifications and Experience:

Holder of a University Degree in Information and Communication Technologies (ICT), Project Management, Management Information Systems (MIS) or related field.
Certification in one of the recognized project management methodologies e.g. PRINCE, SCRUM, PMP, etc. SCRUM certification will be an added advantage
Sound Project Management background and practical application in a busy large corporate setting with at least 4 years’ experience.
Experience in working with development teams, understanding of software development lifecycle and software development costing will be added advantageNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job Tittle: Usage and Retention Manager (1 Position)

Job Purpose:

Develop and execute NMB customer base management strategy for NMB bank and delivery thereof through various customer value management activities and initiatives.
Analyze customer behavior and create, execute, and monitor direct marketing campaigns that will maximize the customer’s lifetime value through increasing their engagement and growing their revenues/margins.

Main Responsibilities:

Campaign configuration, execution, and monitoring
Ensuring CVM campaigns drive the base management KPIs (incremental revenue, engagement (Cross sell/Up sell), inactivity management
Create campaign business case and ensure return on investment on the campaigns.
Analyze customer data for insights to implement and execute a customer value management strategy to maximize customer lifetime value and the contribution of the customer base to overall services revenue.
Create/maintain all campaign related documentation

Knowledge and Skills:

Strong knowledge on BI tools
Strong knowledge on Microsoft Excel and other Office packages
Strong Knowledge on Data Query Language (SQL)
Numerical and statistical knowledge
Python/R programming languages
Strong communication skills
Commercial awareness
Teamwork

Qualifications and Experience:

Bachelor’s Degree in Computer Science/Engineering/Finance/Economics/Statistics/Mathematics or related field
Master’s degree is added advantage
Three years’ working experience in a similar environment
Telecom Usage & Retention experience is an added advantageNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Application Deadline is 24th November 2022.