Job Vacancies at Vodacom Group Limited

Description

Role purpose:
Manage and support implementation and enhancements of M-Pesa products
Key accountabilities
•    Manage the M-Pesa business services development roadmap working with all technical and commercial teams with the aim of launching approved services in accordance with the project plan.
•    Design technical solutions & technical packaging to support business
•    Define the changes or customization to meet specific customer needs and liaise with the technical team, group team, and external customers to ensure correct implementation
•    Project Manage using Vodacom project management standards the implementation of M-Pesa technical projects such as M-Pesa Core releases, products deployment and 3rd party integrations.
Core competencies, knowledge and experience:
•    Strong technical background to bring innovative ideas to life.
•    Project Management – experience with management of project teams achieving deadlines
•    Customer focused – passionate about delivery of results to internal and external customers
•    Commercially astute – solid understanding of market, competitor, & business
•    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
•    Presentation and communication skills – good, both written and oral.
•    Previous working in mobile money or banking space will be an added advantage.
Professional qualifications:
•    B.Sc. In Computer engineering or in Computer science, or electronics with Masters in Business will be an added advantage.

Skills

Description

Role Purpose:
Support the customer base management strategy for Vodacom Tanzania and delivery thereof through various customer value management activities and initiatives. Configure, execute and monitor direct marketing campaigns that will maximise the customer’s lifetime value through increasing their engagement and growing their revenues/margins.
The primary responsibilities of the role are therefore to manage;
(a) Campaign configuration, execution and monitoring
(b) Ensuring CVM campaigns drive the base management KPIs(Incremental revenue, Engagement(Cross sell/Up sell), Inactivity management etc…)
Key Accountabilities
1.Strategy:
Implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue. Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization.
2.Commercial delivery:
Support the implementation of all CVM campaigns e.g. upsell voice customers to bigger voice bundles, cross-sell data bundles into the voice base, inactivity and churn management campaigns, real-time contextual trigger campaigns etc…
3.CVM operations activities:
Responsible for end to campaign management in terms of operations & execution
Creation & execution of campaigns within the agreed timelines
Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification(BRS)
Campaign configuration, User Acceptance Testing(UAT), business rules validation, prioritization, launch & post launch monitoring
Collaborate closely with internal and external(vendors) support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs
Reporting: Support the availability of data for reporting of CVM campaigns and initiatives performance
Create/maintain all campaign related documentation (Briefs, Change logs, Business Cases, UAT documents, BRS etc…)
4.Capabilities:
Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the data-mart layer all the way to the fulfilment layer.
Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams
Professional Expertise
§    University degree or equivalent qualifications
§    Outstanding systems integration skills to understand customer data(data-mart) and systems integration in campaign platform
§    Strong SQL skills with experience in relational OLTP database models (OLAP is a plus)
§    Prior experience of telecom industry is an added bonus
§    Open, fact-based approach; ability to understand and translate commercial objectives to technical teams for ensuring delivery of business requirements from campaign platform
§    Disciplined detail-oriented style, combined with ability to simultaneously work at an operational level
§    Experience in coding with Python, JavaScript environment is an added bonus

Skills

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Role Purpose
Own the customer base management strategy for Vodacom Tanzania and manage the delivery thereof through various customer value management activities. Define, manage and execute direct marketing campaigns that will maximise the customer’s lifetime value through growing their revenues/margins. The primary responsibilities of the role are therefore to manage (a) product penetration and (b) incremental revenue from direct marketing campaigns.
Key Accountabilities:
1.    Strategy:
•    Develop and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue. Lead the business transformation to embed CVM decision-making principles and culture across the organization.
2.       Commercial delivery:
•    Defining and executing cross- and up-sell direct marketing campaigns e.g. upsell voice customers to bigger voice bundles, cross-sell data bundles into the voice base.
•    Post-paid value and tenure management e.g. tariff migration management, revenue boosters, contract extension.
•    CVM base management reporting: IBRO reports, campaign ROI reports, customer base health reports and monthly CVM dashboards.
3.       Base management execution activities:
•    Manage customer value segments discretely & manage loyalty programs and partnerships
•    Define and execute base development programs for pre- and post-pay and revenue booster initiatives to achieve like-for-like growth in customer base ARPU through targeted and segmented offers, campaigns, and pricing; specifically, data up-sell initiatives, tariff migration initiatives.
•    Input into Proposition development carried out by strategic product P&L owners and advise of Base Mgt. implications during discussions regarding prioritisation between specific initiatives.
•    Work with Segment Marketing teams to reduce displacement/down trading across the high value customer base, improve value inflow, and overall optimize portfolio-wide CLV
•    Manage delivery of integrated customer insight for customers, including actionable value and needs based segmentation and predictive models, linked with competitor intelligence, and market research.
•    Manage all direct marketing campaign execution and significantly improve ROI through strong campaign management tools – operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation.
•    Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value.
4.       Capabilities:
•    Lead capability development/ define the capability strategy based on commercial improvement programs.
•    Architect the development of a holistic blueprint for segmented offer management & fulfilment by scoping out the charging/provisioning layer.
•    Integrate output through campaign management, charging and provisioning platforms, by translating CVM objectives to IT / Technical teams
5.    People development
•    Create and manage a high performance commercially focused CVM team.
Qualification & Training:
•    Bachelor degree in Marketing Master’s degree is an added advantage.
•    Superior stakeholder management skills with focus on Leadership and team management skills
•    Strong analytical and Commercial Acumen (Commercial P&L management)

Skills