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Job Vacancies at CRDB Bank PLC 2023

Job Vacancies at CRDB Bank PLC 2023  CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa.

Job tittle: Regulatory Affairs & Compliance Monitoring Analyst

Job Reporting To:  Manager Regulatory Assurance & Policy Management

Job Purpose

The purpose of the job is to undertake compliance reviews and support the business through the provision of relevant recommendations, implementation and corrective measures and follow-ups, and providing compliance advisory services (strategic, tactic and transactional day-to-day compliance advice and direction) and specific recommendations to adequately manage compliance risks related to regulatory and conduct aspects.


Compliance Monitoring

  • Define the scope of a specific monitoring or testing activity.
  • Test compliance policies, rules, regulations, guidelines, and controls, against regulatory requirements to identify risks and potential exceptions.
  • Review and confirm potential exceptions, findings, and recommendations with business units and issue final reports to senior management.
  • Validate that any required remediation was completed accurately and within the required timelines.
  • Review first-line compliance monitoring results and develop an action plan as needed.
  • Manage the bank’s Regulatory Obligation Matrix: ensuring is up to date and all regulatory requirements are fully captured and understood by businesses & support functions.
  • Provide oversight of the regulatory reporting process to regulators.
  • Advise management on any compliance gaps noted during reviews.
  • Maintain records and reports of meetings and correspondences with regulators and ensure proper follow-up on open commitments as necessary.
  • Ensure day-to-day monitoring and reporting of compliance risks.
  • Review and update all compliance unit policies.
  • Ensure all responsible employees are educated in the latest regulations and processes.

Regulatory Change Management

  • Monitor and evaluate applicable regulatory agency notifications for new compliance regulations or changes to existing regulations to assess potential regulatory impacts and remediation.
  • Assess new, revised, or proposed regulatory changes for compliance impacts, communicate to the appropriate parties, and develop action plans as needed.
  • Assess regulatory guidance and compliance enforcement actions to determine if remediation is required to address potential compliance impacts.
  • Report on the status of regulatory changes and implementation to appropriate parties
  • Monitor and validate action plans for confirmed regulatory impacts to ensure timely adherence to the mandatory compliance date.


Form Six Results Matokeo Kidato Cha Sita 2023/2024

Assessment and Management of Compliance Risk

  • Act as a compliance subject matter expert on projects and committees
  • Evaluate the development of, or changes to, products, services, processes, and systems to determine compliance risk and impacts and ensure policies remain compliant.
  • Provide compliance support to internal and external parties (e.g., answer questions, review marketing and external communications, conduct research and analysis).
  • Review and/or provide compliance training to applicable parties.
  • Conduct compliance risk assessments by the risk assessment program to evaluate relevant information (e.g., inherent risk, control environment, residual risk, the potential for consumer harm) and communicate results to applicable parties.

Governance and Oversight

  • Establish and maintain a compliance management policy to set expectations for board, senior management, and business unit responsibilities.
  • Develop, conduct, and track enterprise-wide and/or job-specific compliance training.
  • Conduct periodic reviews of the compliance management program to evaluate its effectiveness and communicate results to appropriate parties.
  • Ensure understanding of relevant regulatory requirements to provide advice and guidance to the compliance team and internal stakeholders.
  • Inform on an ongoing basis of any regulatory breaches and other regulatory issues/concerns.
  • Assist the Regulatory Assurance Manager with compliance management and reporting.

Regulators & Auditors Management

  • Coordinate & submit ongoing regulatory reports to auditors/examiners.
  • Review and draft responses to audit/exam results and ensure action plans are developed and communicated to appropriate parties.

Other Responsibilities:

  • Assist in the preparation of standard and ad-hoc information and data reports to regulators and other stakeholders as required.
  • Attending professional education courses, seminars, and conferences, and identifying and analyzing new laws and changes to laws and regulations.

Education Experience, Knowledge and Skills Required

  • University Degree / advanced diploma in finance/law/economics/banking/accounting or equivalent qualifications.
  • Possession of the following qualifications will be an added advantage: CRM, CPA, CAMS
  • 4 years of banking experience, preferably in Regulatory Compliance / Audit / Risk management or Legal, with exposure to preparing analytical management reports and stakeholders’ engagement.
  • Computer literacy
  • Attentive
  • Good communication skills
  • Time management


Job tittle: RM Merchant Management

Job Reporting To: Manager Merchant Management

Location: CRDB Bank Plc HQ

Job Purpose

The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy


  • Develop and implement an annual activity plan and contribute to the overall business plan for Card Business Unit to ensure planned activities are in line with bank objectives.
  • Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
  • Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
  • Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
  • Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
  • Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
  • Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
  • Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.

Education Experience, Knowledge and Skills Required

  • Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
  • 5 years in banking Knowledge of the Card payment industry
  • Relationship management skills
  • Marketing and Sales skills
  • Customer service orientation
  • Negotiation skills
  • Analytical skills
  • Presentation skills
  • Effective communication skills

Deadline 14th July 2023


Job tittle: Enterprise Business Architect

Job Reporting: Head of Business Transformation

Job Location: CRDB Bank HQ

Job Purpose

The purpose of the job is to be responsible for driving and building our Business Architecture practice by providing leadership and direction to the process design and workflow integration and other areas of the business to ensure alignment with the CRDB vision. The role will act as the custodian for the bank’s operating model and business process documentation.

Principal Responsibilities

  • Lead the Development of improvement strategies to promote efficiency and excellence by analyzing current operations and creating short-term and long-term plans, budgets, and roadmaps with diverse teams for process and operating model improvement.
  • Translate business concepts into workable and effective processes that align with the organization’s strategic goals, including formulating the operations development strategy to facilitate the identification of job redesign and reengineering opportunities.
  • Embedding continuous improvement thinking and process excellence in the business by working with business teams, heads, and the senior leadership team.
  • Lead the development of Enterprise-wide business architecture capability across CRDB business streams and defined a future-state business architecture to enable CRDB’s strategic ambition.
  • Championing the use of capability-led architecture and adoption of good practice across change and transformation.
  • Apply and utilize business modelling methods to help identify gaps in organization capabilities which can be used as a corporate knowledge resource available to project-level initiatives and executive decision-making.
  • Acts as a subject matter expert in the development of business architecture framework, tool suite selection and design and methodology development.
  • Facilitate process innovation programs to spur improvement, including designing and conducting creative competitions and workshops for process awareness.
  • Create an environment for stakeholders to understand and refer to processes by engaging key stakeholders to translate unit strategies into operational frameworks and advise end-to-end process improvement.
  • Perform any other duties as may be directed by superiors from time to time.

Education, Qualifications & Experience

  • Knowledge of process improvement methods such as Lean/Six Sigma.
  • Experience of working within financial services – specifically Banks.
  • Minimum of 3 years’ experience in Business Architecture practice, process design and workflow integration.
  • Knowledge of financial services processes.
  • Leading through change.
  • Business operations
  • Drive operational effectiveness.
  • Manages stakeholders effectively.
  • Business improvement experience (process automation, Lean, Six Sigma)

Desired Behavioural Competencies:

  • Attention to detail.
  • Listening skills
  • Accountability
  • Integrity and honesty
  • Adaptability
  • Time Management
  • Emotional intelligence
  • Stakeholders’ management

Desired Technical Competencies:

  • Critical thinking
  • Structured writing
  • Value and Quality Management
  • Project management

Deadline 12th July


Job tittle: Senior Manager; Enterprise Change Management ( 2 Years Contract)

Reporting to: Head of Business Transformation

Location: CRDB Bank HQ

Job Overview:

The Purpose of the job is to lead and manage complex enterprise-wide change initiatives to improve the efficiency and effectiveness of the bank’s processes, structures, technology, policies, and culture. The role works closely with senior management to identify opportunities for change, develop strategies, measure success, and provide feedback. Moreover, the role ensures changes are executed efficiently and with minimal disruption to business operations and involves significant engagement with stakeholders to ensure effective communication and adoption.

Key Responsibilities:

  • Lead cross-functional teams to execute change initiatives, ensuring consistency and effectiveness of change management practices within budget and quality standards.
  • Develop and implement change management strategies, tools, and frameworks to support business strategy and objectives, including adoption and resistance management plans.
  • Develop short and long-term plans, budgets, and roadmaps for operating and business model improvements with diverse teams.
  • Deploy and facilitate transformational and reengineering programs from concept to closing for operational efficiency and effectiveness.
  • Analyze operations, processes, structures, decision flows, and service quality to identify improvement opportunities and enhance productivity, capacity, and quality.
  • Document business processes, rules, policies, and procedures, following best practices and ensuring an appropriate governance framework.
  • Build organizational change management and knowledge transfer capabilities by providing team guidance and support.
  • Conduct workshops for expert training on business process analysis, change management, and value proposition development.
  • Develop and implement integrated communication and messaging plans to ensure effective communication of change initiatives with senior management and relevant stakeholders.
  • Provide guidance and support to integrate change management activities into project plans and deliver measurable business results.
  • Monitor and report on the progress of change initiatives, track key performance indicators, identify risks and issues, and recommend corrective actions.

Qualifications and Requirements:

  • The ideal candidate for this position should have a bachelor’s degree in business administration, Information Technology, Organizational Development, Change Management, Project Management, or a related field.
  • They should also have professional certifications in change management, project management, and/or process improvement.
  • The candidate should have at least 5 years of experience leading and managing strategic change initiatives and a deep understanding of change management best practices, tools, and techniques.
  • The candidate should have excellent communication, presentation, and interpersonal skills and be able to build relationships, influence, and collaborate with stakeholders at all levels of the organization.


  • Strong business acumen and strategic thinking
  • Problem-solving skills
  • Communication skills
  • Leadership and people change
  • Strategic planning and project management
  • Tech-savvy

Deadline 8th July

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