Job Opportunities at Equity Bank Tanzania 2022

Job Opportunities at Equity Bank Tanzania 2022 Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC, Equity Bank is now home to more than 14 million customers – the largest customer base in Africa.Nafasi za kazi Equity Bank

The Bank seeks to recruit passionate and self-driven individual to fill the position below.

Job Title: Relationship Officer- Operations

Reports to: Operations Manager

Basic Purpose:

Responsible for front and back-office operations
Ensuring excellent customer service at the branch
Cash Management

Main Duties and Responsibilities:

Responsible for developing and maintaining relationships with customers and gaining customer insights about their businesses.
Accurately dispense and receive physical cash and other financial instruments including foreign currency
Ensure 100% compliance to the Bank’s policies and procedures on cash management
Ensure accuracy, efficiency and completeness of customer’s cash and non-cash transactions
Ensure high customers service standards are maintained as the first contact person between the bank and the customer.
Ensure strong adherence to AML, KYC policy and BOT prudential guidelines
Ensure all transactions records are kept meticulously and in accordance with the bank procedures
Promote bank sales through customer interactions by proactively identifying specific products and services needs and referring the same accordingly
Ensure risk management in the branch is maintained and issues escalated accordingly.
Perform any other duties as assigned by your supervisor.

KNOWLEDGE SKILLS AND EXPERIENCE:

Requirements

Skills, Knowledge & Abilities

Remarkable understanding of the bank’s products, policies, and procedures.
Excellent knowledge of BOT prudential guideline covering consumer protection
Expert knowledge; exhibits an outstanding degree of professionalism, integrity, creativity, teamwork, and good relations with both external and internal customers. Displays resourcefulness.
Commendable customer awareness & focus
Good Communication and Negotiation Skills.
High personal standards, goal oriented and with self-initiative
Excellent interpersonal skills

Education

Academic: Education: Business related from a recognized institution
Desired work experience: 6 Months or less with experience in Banking / Financial Services or equivalent.

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Sample Ya Barua ya Maombi ya Kazi
CV and Letter Samples

Job Title: Relationship Manager – Retail
Reports to: Senior Manager – Consumer Banking

Basic Purpose:

Recruitment of Retail customers, Deposit Mobilization, Growth of quality assets and Cross selling of other bank products while maintaining business relationship with existing and new customers in accordance with Bank’s strategic focus

Main Duties and Responsibilities:

Business growth
Growing Loan Portfolio

Driving Retail growth and value through Job Opportunities at Equity Bank Tanzania 2022dentification and development of new commercial engagements.
Work with all other related departments within the bank to implement delivery of approved new Retail deals and propositions
Building rapport with various Retail/consumer communities for lead generation and business growth.
Develop business cases and proposals and monitor the development of portfolio Track sales leads and pipelines to ensure maturity.
Explore opportunities in the branches and devising strategies for benefits realization.
Facilitate processing of Retail application as per committed TAT.
Communicate and review relationship officer’s portfolio performance at branch and devise remedial measures for any deviation from the target.
Cross selling of all bank products and services to Retail banking segment.

Deposit mobilization

Engage potential Retail customers to secure deposit.
Support branches to solicit deposits from Retail customers to meet Bank’s deposit targets.
Manage existing deposit portfolio to ensure retention
Develop Initiatives to support deposit mobilization strategy.

Portfolio Quality Management

Overall monitoring of Retail segment quality as per monitoring guideline to ensure attainment of set parameters.
Track delinquent collection to contain migrations.
Share collection update with respectively supervisor periodically

Relationship management

Develop and maintain business relationship with existing and potential customers on behalf of the bank.
Act as bank’s key contact person to Retail customers.
Initiate and conduct customer engagements such as focus groups, customer forums, workshops and clubs aimed at identifying customer needs, building and strengthen relationships and create loyalty.

Capacity Building Branches

Nurture and support to relationship officers at branches with necessary skills and support to ensure effective and efficient customer service to Retail customers.

KNOWLEDGE SKILLS AND EXPERIENCE:
Skills, Knowledge & Abilities

2+ Years of relevant experience
Comprehensive knowledge in Retail business with up-to-date understanding of the Business environment in Tanzania
Adequate knowledge on bank products and services
Adequate experience in Retail Credit underwriting and project appraisal.
Flexibility in working with various environment relating to Retail activities
Excellent sales, interpersonal and networking skills.
Ability to communicate and interact effectively with various external stakeholders.
Ability to organize and conduct stakeholder’s engagements.
A detailed understanding of banking industry regulation requirements.
Persuasion and negotiation skills.
Excellent Presentation and Training skills.

Education
Bachelor’s degree in Business/Agriculture or Economics

Job Title: Relationship Manager – SME

Reports to: Senior Manager – MSME

Basic Purpose:

Recruitment of SME customer, Deposit Mobilization, Growth of quality assets and Cross selling of other bank products while maintaining business relationship with existing and new customers in accordance with Bank’s strategic focus

Main Duties and Responsibilities:

Business growth
Growing Loan Portfolio

Driving SME growth and value through identification and development of new commercial engagements.
Work with all other related departments within the bank to implement delivery of approved new SME deals and propositions
Building rapport with various business community for lead generation and business growth.
Develop business cases and proposals and monitor the development of portfolio Track sales leads and pipelines to ensure maturity.
Explore opportunities in the branches and devising strategies for benefits realization.
Facilitate processing of SME application as per committed TAT.
Communicate and review relationship officer’s portfolio performance at branch and devise remedial measures for any deviation from the target.
Cross selling of all bank products and services to SME segment.

Deposit mobilization

Engage potential SME customers to secure deposit.
Support branches to solicit deposits from SME customers to meet Bank’s deposit targets.
Manage existing deposit portfolio to ensure retention
Develop Initiatives to support deposit mobilization strategy.

Portfolio Quality Management

Overall monitoring of SME quality as per monitoring guideline to ensure attainment of set parameters.
Track delinquent collection to contain migrations.
Share collection update with respectively supervisor periodically

Relationship management

Develop and maintain business relationship with existing and potential customers on behalf of the bank.
Act as bank’s key contact person to SME customers.
Initiate and conduct customer engagements such as focus groups, customer forums, workshops and clubs aimed at identifying customer needs, building and strengthen relationships and create loyalty.

Capacity Building Branches

Nurture and support to relationship officers at branches with necessary skills and support to ensure effective and efficient customer service to SME customers.

KNOWLEDGE SKILLS AND EXPERIENCE:

Skills, Knowledge & Abilities

2+ Years of relevant experience
Comprehensive knowledge in SME business with up-to-date understanding of the Business environment in Tanzania
Adequate knowledge on bank products and services
Adequate experience in SME Credit underwriting and project appraisal.
Flexibility in working with various environment relating to SME activities
Excellent sales, interpersonal and networking skills.
Ability to communicate and interact effectively with various external stakeholders.
Ability to organize and conduct stakeholder’s engagements.
A detailed understanding of banking industry regulation requirements.
Persuasion and negotiation skills.
Excellent Presentation and Training skills.

Education

Bachelor’s degree in Business/Agriculture or Economics

Job Title: Assistant Manager Debt Recovery- Legal Recovery

Reports to: Senior Manager Collection & Recoveries

Basic Purpose:

Ensuring that service providers (External Debt Collectors, Auctioneers, Tracers e.t.c) are properly managed in terms of the Service Level Agreement and debt collection contracts.
Ensuring that all Legal recovery procedures are adhered and proper monitoring of service providers is put in place to ensure meeting acceptable turn around time for recovery

Main Duties and Responsibilities:

Monitoring DCAs performance and ensure that recovery is done timely as agreed
Controlling the costs involved in recoveries using the DCAs by putting up conditions that would minimize the cost of recovery but effectively give results to the Bank (Pegging all cost involved within the commission payable after recovery)
Functionally managing all external Debt Collectors and Auctioneers that work on behalf of the Bank to support and ensure Recovery rate is maximized in close collaboration with all stakeholders.
Maintain Data base for all Demand Notices Issued, Repossession Notices, and Recovery Court Case and update them timely and share to the supervisor for review and management decision.
Assist the DRU unit in drafting and reviewing Notices, Settlement agreements, Instructions and make sure they are properly issued to the concerned and maintaining data base of their tenure and expire dates.
Preparing and share reports of recovery court status, auctions conducted, and settlement deed signed for monitoring by the recovery officers.
Provide professional Legal opinions on matters related to legal recovery actions to be taken and give the ways forward to ensure recovery.
Recommend for Legal recovery measures to be taken and allocate accounts to external debt collectors.
Support branches in all recovery strategies and guidelines and guide them appropriately to maximize recoveries form NPL and Charged off Loans, and in the process of managing the external Agencies (Debt
Collectors, Property Valuers and Auctioneers).
Assist head of Unit to coordinate and manage all banks appointed external agencies (Debt Collectors,
Auctioneers, and Property Valuers etc).

KNOWLEDGE SKILLS AND EXPERIENCE:

Skills, Knowledge & Abilities

Experience Required:
One-year experience in legal recovery assignments.

Knowledge required:
Legal Recovery and laws relative to mortgage lending.

Behavioral skills:
Ability to interact with staff and External Agents

EDUCATION QUALIFICATION REQUIREMENT

Bachelor of Law Degree (LL. B) from recognized University,
Post graduate Diploma in Legal Practice from the Law School of Tanzania.
Admitted as an Advocate of the High Court of Tanzania and Courts subordinate thereto except Primary Courts.

Job Title: Assistant Manager- Marketing & Communication
Reports to: Marketing & Communication Manager

Basic Purpose:

Responsible for assisting in all applicable marketing functions which includes, but is not limited to social media marketing, PR, Branding, email marketing, promotions, and graphic designs.
Execution of corporate communications efforts internally and externally.
Work with internal, external vendors and partners.

Main Duties and Responsibilities:

Leads specific brand initiatives; proactively executes compelling product, promotional, distribution and communication strategies/action plans to achieve annual sales and profit goals.
Analyzes data from internal and syndicated sources to monitor marketplace trends and to support strategies to drive the brand.
Effectively organizes and executes communication with various cross-functional teams within EQBT. Cross-functional team interaction will be a critical component of the position.
Implement PR strategies as part of holistic marketing plan to achieve the overall business objective.
Create strategic communication programs, manage, and grow relationships with media and bloggers, handle press releases, and execute press interviews and events to create positive earned coverage.
Handle corporate sponsorship and the effective utilization of entitlements such as content management and event space.
Identify and assess suitable sponsorship opportunities that are aligned with marketing objectives.
Ensure brand identity compliance in overall marketing communications including but not limited to ATL, BTL, digital, events, etc.
Expand customers reach and boost customer acquisition through promotion of bank’s products and services through different media channels.
Support in the media planning for new product launches and sustenance programs to ensure efficacy of media spend and advertising impact.
Manage daily activities of assigned projects
Maintenance of internal communications files and materialsKNOWLEDGE SKILLS AND EXPERIENCE:

Skills, Knowledge & Abilities

Keen attention to detail; strong multi-tasking capabilities.
Must subscribe to and exhibit highest standards of business ethics.
Knowledge of marketing research (quantitative and qualitative), developing consumer insights, data analysis, and the ability to take insights/concepts to market. Proven ability to draw conclusions and make recommendations from disparate data sources.
Strong verbal and written communication skills, with demonstrated ability to present to executive level leadership, successfully work with peer group, and communicate with frontline organization.
Ability to work with speed in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands to quickly deliver customer solutions to market.
Strong proficiency with PC skills such as Word, Excel, PowerPoint and with the ability to quickly learn various in-house software applications as needed.
Ability to travel as needed.

Education: Bachelor’s Degree from an accredited institution in Marketing, Communications, or related field of study required.

Job Title: Senior Manager- Human Resources

Reports to: Head- Human Resources

Basic Purpose:

Senior Human Resources Manager coordinates the implementation of people-related services, policies, and programs

Main Duties and Responsibilities:

Recruitment- Support and advice line management regarding selection, recruitment, appointment, and transference of the employees to safeguard the necessary quantity and quality of the labour force is available
Formulate in close co-operation with the line management the formation plan for the department, both in quality and quantity of the labour force

Recruit and select talent for specific vacancies
Support the line management regarding selection and appointment of new employees and negotiate on salary- and labour conditions with the potential employees
Advise the line management on the transference of employees and support and monitor the process

People Development -Develop and execute people development programs, in close co-operation with line managers/HOD, to obtain an adequately staffed organization with motivated and trained personnel capable of realizing business objectives

Performance Management- Support and monitor the line management during the execution of the performance management cycle to ensure the performance management is executed timely and consistently within the Equity Bank Tanzania community.
Develop and maintain performance management tools and after approval of the Head HR ensure implementation
Support the line management in planning and preparation of the appraisal/evaluation sessions with the employees
Participate in appraisal/evaluation sessions
Ensure reporting of the results to the performance management system

Reward & Benefits – Contribute to the Reward & Benefits policy for Equity Bank Tanzania and execute the policy, to realize a competitive position on the local labour market and to attract and retain talent within the organization.

Organization Development -Develop and execute organization development activities, contribute to effective organization and working processes.
Monitor and identify organization development issues within the Equity Bank Tanzania
Analyze and advise the line management on the issues and suggests solutions
Formulate an action plan

Industrial Relation – Provide support as needed to resolve issues related with employee disciplinary issues, grievances, employee termination, or other HR-related issues

Health & Safety -Demonstrated commitment to health, safety and environmental policies and procedures, including development and training of staff in the areas.

Reports – Prepare various analytical reports and statistics as required by the business on a timely basis.

KNOWLEDGE SKILLS AND EXPERIENCE:

Requirements
Skills, Knowledge & Abilities

5+ Years of relevant experience
Proven track record in people skills management
History of creating productive working relationship and trust with teams across multiple departments
Strong communication skills
Good understanding of Tanzania Labour Laws

Education

Bachelor’s degree in HRM/Social sciences, an MBA is preferred

Job Title: Relationship Manager – Business

Reports to: Business Growth & Development Manager

Basic Purpose:
Provide supervisory role to the staff members working under branch business development unit whereas Relationship Manager –Business Development shall be responsible for coordinating activities of the unit by leading the team on sales and business development that ensure growth of customer base, CASA and Term deposits, high quality loan NPL, improvement of loan portfolio both PAR 30% and PAR 90%, growth of NFIs, cross selling of bank products and maintain good relationship with clients in line with KPIs.

Main Duties and Responsibilities:

Identify and negotiate business opportunities that will grow business of the branch in line with annual business targets and Bank strategy
Develop and implement an annual business plan and sales strategy that will contribute to the overall business plan of the branch as well as Bank strategy.
Ensure growth of CASA deposit and contribute by 70% of the total branch deposits.
Ensure growth of a quality loan portfolio across all customer segment and business sectors and generate profit in line with business targets.
Ensure growth of customer base and actively operate their bank accounts
Ensure recruitment of Equity Agents and Super agents in line to the Branch targets and growth of number of transactions
Recruit Merchants, monitor performances of all POS in the area to ensure attainment of unit targets in line with branch objectives and goals.
Ensure customers are on boarded on the ABC platforms and growth of number of transaction increases to reduce traffic at the branch and grow NFIs
Ensure growth on NFIs by cross selling trade finance products, increase transactional banking services, insurance and other products and services that will generate NFIs
Cross selling Bank products and ensure product usage per customer is enhanced to at least 8 products per customer
Ensure number of dormant accounts is substantially reduced to very minimal at least 15% of the total branch customers
Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
Review own and other loan portfolios and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
Liaise with all stakeholders for example, clients, government institutions and other financial institutions to ensure that the Banks interests are properly represented and safeguarded.
Supervise, provide appropriate guidance and mentor Relationship Officers to ensure on boarding of good and quality business and adherence to all Bank policy and procedures including compliance to KYC and Money
Laundering Policies
Going out to meet and interact with current segmented clients of Equity Bank as an awareness drive to build confidence in the new ventures with the aim of maintaining them and winning their loyalty
Provide timely reports, recommendations and feedback to immediate supervisors and top management on developments and progress of the business
Liaise and coordinate activities with the Commercial Department and other stakeholders at Head Office
Advise the BGDM on all branch matters concerning growth of branch business and people management.
Participate in the preparation of the branch budget and Annual Plan
Carry out any other related duties as may be assigned by the BGDM that will be relevant to the Bank business
Collect and prepare market intelligence information, on corporate and retail products and services to ensure business growth of the segment in line with branch goals

KNOWLEDGE SKILLS AND EXPERIENCE:

Knowledge
Must possess a bachelor’s degree in Business or a related field.
Computer literate

Experience
A minimum of 3 years’ post-qualification experience
Demonstrated leadership skills

Job Title: Credit Risk Officer

Reports to: Business Growth Development Manager

Basic Purpose:

Provides credit support to Equity bank functions covering Non-Personal & Customer Relationships, & compliance.
Reviews financial information and analysis, including market intelligence used in the preparation of credit reports to ensure quality credits are booked and portfolio management

Main Duties and Responsibilities:

Review credit reports, including structure, identifying all risks, and ensuring mitigations are adequately provided.
Conducts joint visit with RMs where necessary to gain full understanding of credit risk to be able to tailor loan products meeting business requirements.
Works closely with RM in monitoring credit quality of Business and commercial banking portfolio by highlighting early warning signs of credit deterioration and advising the turnaround strategy.
Ensure no account downgrade for all accounts reviewed and recommended through proactive identification of early warning signs and application of appropriate turnaround strategy to prevent further deterioration.
Timely preparation and submission of accurate and complete sets of internal reports and minutes of the meeting.
Own performance of accounts in your portfolio through appropriate analysis and subsequent monitoring of their performance to ensure no account is downgraded to NPL.
Ensure all credit related information and properly filed
Assisting in identification, classification, and management of problem credits.
Monitors compliance with BAFIA and related Prudential Guidelines.
Ensures compliance with Bank’s Credit policy and procedures, ensures that exceptions are properly noted and reported to the senior management.
Work with internal auditors to ensure timely submission of requested information and appropriate response to queries raised.
Timely reporting of all incidences including but not limited to actual and suspected fraud or corruption.
Implementation of change and capability development programs.
Provides high level of service to RMS in terms of accuracy, responsiveness, and turnaround time
Timely evaluation and credit grading of accounts. Understanding of risk associated with individual transactions, annual review and raising appropriate concerns
Undertake annual review of security documentation for all Commercial and business banking accounts. Ensure all documentations are received and up to date for assigned portfolio
Perform any other projects as assigned from time to time

KNOWLEDGE SKILLS AND EXPERIENCE:

Requirements
Skills, Knowledge & Abilities

Credit and Financial skills to effectively perform credit analysis and portfolio maintenance activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
Knowledge of lending business and products
Strong problem solving, negotiation and influencing skills
Strong numerical and credit analytical skills.
Knowledge of lending business and products
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented.
Highest integrity calibre

Education:

Academic: University degree preferably in Accounting, Finance or Business Administration.
Professional: CPA (T), ACCA, CFA etc.
Desired work experience: Minimum of two years’ experience in Credit Analysis area. Approval experience will be an added advantage.

Job Title: Relationship Manager – Agribusiness

Reports to: Senior Manager – Agribusiness

Basic Purpose:
Recruitment of Agribusiness customers and schemes, Deposit Mobilization, Growth of quality assets and Cross selling of other bank products while maintaining business relationship with existing and new customers in accordance with Bank’s strategic focus

Main Duties and Responsibilities:

Business growth
Growing Loan Portfolio

Driving agribusiness growth and value through identification and development of new commercial engagements.
Work with all other related departments within the bank to implement delivery of approved new retail agribusiness deals and propositions
Building rapport with various AMCOs and agriculture schemes for lead generation and business growth.
Develop business cases and proposals and monitor the development of portfolio Track sales leads and pipelines to ensure maturity.
Explore opportunities in the branches and devising strategies for benefits realization.
Facilitate processing of Agribusiness Customers application as per committed TAT.
Communicate and review relationship officer’s portfolio performance at branch and devise remedial measures for any deviation from the target.
Cross selling of all bank products and services to Agribusiness Customers.

Deposit mobilization

Engage potential Agribusiness customers to secure deposit.
Support branches to solicit deposits from Agribusiness customers to meet Bank’s deposit targets.
Manage existing deposit portfolio to ensure retention
Develop Initiatives to support deposit mobilization strategy.

Portfolio Quality Management

Overall monitoring of Agribusiness portfolio quality as per monitoring guideline to ensure attainment of set parameters.
Track delinquent collection to contain migrations.
Share collection update with respectively supervisor periodically

Relationship management

Develop and maintain business relationship with existing and potential customers on behalf of the bank.
Act as bank’s key contact person to Agribusiness customers.
Initiate and conduct customer engagements such as focus groups, customer forums, workshops and clubs aimed at identifying customer needs, building and strengthen relationships and create loyalty.

Capacity Building Branches

Nurture and support to relationship officers at branches with necessary skills and support to ensure effective and efficient customer service to Agribusiness customers.

KNOWLEDGE SKILLS AND EXPERIENCE:

Skills, Knowledge & Abilities

2+ Years of relevant experience
Comprehensive knowledge in agribusiness with up-to-date understanding of the agriculture sector in Tanzania, farmers’ needs, seasonality, and the wider need for agriculture value chains financing
Adequate knowledge on bank products and services
Adequate experience in Agribusiness Credit underwriting and project appraisal.
Flexibility in working with various environment relating to agricultural activities
Excellent sales, interpersonal and networking skills.
Ability to communicate and interact effectively with various external stakeholders.
Ability to organize and conduct stakeholder’s engagements.
A detailed understanding of banking industry regulation requirements.
Persuasion and negotiation skills.
Excellent Presentation and Training skills.

Education
Bachelor’s degree in Business/Agriculture or Economics

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to TZRecruitment@equitybank.co.tz

To be considered your application must be received not later than June 17, 2022.
Equity Bank (T) Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer.

“Equity Bank (T) Ltd does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.

Only short-listed candidates will be contacted.