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Job Opportunities at CRDB Bank PLC 2022

Business Manager 

Reporting line- Zonal Manager

Location- Zanzibar

Job Summary

Responsible to lead Zanzibar region initiatives in driving business, through networking and promoting business segments.

Key responsibilities:

  • Improving business relationship initiatives between the customers and the bank to ensure the budget is met for agri-business, MSME, Government, agents and merchants for assets and liabilities.
  • Motivate RMs and manage day-to-day operations and tactics to grow the business profitably.
  • Take a leading role in driving business, through networking and promoting business segments which include; Individuals, MSEs, SMEs, Corporates with zonal and branch teams.
  • Develop and implement an annual business plan for the zone to ensure they are supporting the achievement of the bank’s objectives.
  • Actively build the capacity of the branch team through ongoing coaching and support.
  • Advise Zonal Manager on all aspects of the development of Business in Zanzibar in order that they are well informed.
  • Review and advise the bank on its pricing policy for products with team members periodically and ensure the bank prices on its products have a competitive advantage in the market.
  • Ensure customer satisfaction for the bank’s product lines is achieved by providing accurate advice for selling in line with customers’ expectations.
  • Monitor and ensure that the bank products delivery process is working properly and advise management on any changes to improve profitability.
  • Benchmark bank’s products and services to that of competitors in the market.
  • Monitor and ensure zonal loan portfolio is of good quality and is compliant with the bank’s acceptable levels.
  • Assigning KPIs/targets, monitoring, coaching and conducting performance reviews to the team under your direct supervision.
  • Provide timely reports, recommendations and feedback to Zonal Manager and top management as per the bank’s procedures or on demand.
  • Preparing and agreeing on the annual budget based on the zonal strategic plans.
  • Preparing and agreeing on a weekly and monthly action plan and regular performance feedback with the direct reports and immediate supervisor.

Experience, Knowledge and Skills Requirements

  • Bachelor’s degree in Economics, Banking, Finance or equivalent from a recognized institution.
  • Minimum of 5 years of work experience, with good exposure in Business Development and customer retention.
  • Experience in market research (qualitative & quantitative).
  • Experience forming and sustaining relationships with internal and external stakeholders relevant to CRDB Bank Business.
  • Comprehensive knowledge of sales and service management.
  • Understanding of the bank products and operating procedures.
  • Excellent Microsoft Excel and financial modelling skills.
  • Proficient in Powerpoint preparation and presentation skills.
  • Excellent research, analytical, conceptual and problem-solving skills
  • Ability to analyze the bigger picture and offer practical recommendations for the business
  • Excellent verbal and written communication skills with the ability to interact effectively with people
at all levels.
  • Ability to act as a project “driver” and drive implementation of strategic initiatives.
  • Ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
  • Ability to work in a team and motivate others to achieve the desired goals.


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